Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Promotional content will be removed and issues concerning ’s services should be routed to our Customer Service or Accommodation Service teams.Ĭontributions should be appropriate for a global audience. Please don’t include personal, political, ethical, or religious commentary. The most helpful contributions are detailed and help others make better decisions. They are also applicable regardless of the sentiment of the comment.Ĭontributions should be travel related. These guidelines and standards aim to keep the content on relevant and family-friendly without limiting expression of strong opinions. We sometimes show external review scores from other well-known travel websites. If you like, you can sort and/or filter them (by time of year, review score, etc.). When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.Īn Accommodation may choose to reply to a review. Any violation of our review guidelines.if the writer is claiming to be someone else) Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence.emails, phone numbers or credit card info) Personal or sensitive information (e.g.However, we won’t display any review that includes or refers to (among other things): Ideally, we would publish every review we receive, whether positive or negative. If we find any, we delete them and, if necessary, take action against whoever is responsible.Īnyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. To edit a review you’ve already submitted, please contact our Customer Service team. You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. I am guessing that if you are in the preferred club you would get more attentive, individualized service.Each review score is between 1-10. We are American, but the Canadians on the resort had to get a different test, and they had to wait much longer than we did.ĭespite these downfalls, overall, the majority of the staff was very friendly and helpful. The system they had in place for signing up for a test and getting the test was incredibly unorganized and required waiting in line for over an hour both to sign up and to get the test. The worst part of the trip was dealing with the required covid test that we needed to travel home. The front desk staff was not very friendly or helpful, in our opinion. I would recommend trying to eat breakfast early and get to the restaurants right when they open if you want to avoid a significant wait. When we ordered room service or ate at restaurants, there was often a wait, especially if we were trying to eat at popular times. Our room was cleaned often and the resort was very clean and well-maintained. Overall, we felt well taken care of, and most of the staff was very kind and friendly.
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